My BasketDelivery
All items will normally be available for collection from the local CAAR member store chosen when ordering either 24 or 48 hours after the order is placed (the timescale will be indicated when you make your parts selection). Although we can meet these deadlines for the vast majority of orders placed there can occasionally be delays caused by forces beyond our control. If a delay in delivery causes you a problem then we will refund your payment in full upon request.
Your local CAAR member store will endeavour to contact you when the parts come into store (please enter your mobile telephone number in your account details). If you have not been contacted within the order time period please call your local member store (telephone number on your collection note/invoice) to find out if the parts are ready for collection.
Returns
We want you to be delighted with your purchase and offer a ‘no quibble’ returns policy.
If you have selected the wrong part or you find that you simply don’t need it then please return it to the CAAR member store you collected it from within 7 (seven) days of purchase together with your original receipt/email. Goods returned must be complete, in perfect condition and with no damage either to the goods themselves or the packaging. We regret that any goods returned which are not in a resalable condition cannot be credited.
If the part you return is incorrect and you require a replacement then our member store will endeavour to exchange it for the correct part straight away. You will be liable for any difference in price between the returned part and the replacement. If the replacement part is cheaper than the original then we will refund your credit card/Paypal account with the difference.
If you simply do not require the part(s) ordered then we will refund your account with the full cost paid.
All refunds are made by CAAR Limited and not the member store. Therefore there may be a slight delay between returning the goods and the credit appearing on your statement.
If the product you have purchased carries an exchange surcharge then we will refund this surcharge when the old unit is returned to our member store in a clean and acceptable condition in the box that the new unit was supplied in together with the original (or a copy of) your invoice.
Reasons for refusal of surcharge credits are:
1. Unit is physically damaged
2. Unit is incomplete or dismantled
3. Unit is not the same as the one supplied
4. The unit is very dirty/oily
After the unit is accepted for credit we will refund the cost of your surcharge to your credit card/Paypal account.
If you have any queries about refunds or credits please email at any time by clicking here info@caar.co.uk and we’ll get back to you as soon as possible.